TL;DR
We survey your project, give you a fixed-price quote, complete the work to NHBC tolerance standards, and you pay only after you have inspected and approved the finish. Every job comes with a 10-year insurance-backed guarantee.
- Step 1: Free site survey and fixed-price quote
- Step 2: Materials delivered and confirmed by you
- Step 3: Work completed to NHBC standard
- Step 4: You inspect and approve before any payment
- Step 5: 10-year insurance-backed guarantee activated
Our 5-Step Process
Free Site Survey & Fixed-Price Quote
We visit your site at a time that suits you. no charge, no obligation. We measure up, assess the condition of existing walls and ceilings, discuss your requirements, and give you a detailed, itemised quote. The price we quote is the price you pay. No hidden extras, no surprise charges.
- Full breakdown of labour, materials, and waste removal
- Clear start date and estimated completion date
- Materials specified by brand (British Gypsum, Knauf, etc.)
Materials & Scheduling
Once you accept the quote, we order materials and confirm the delivery date with you. You know exactly what products are being used. no "mystery bags." We also confirm the start date and provide a day-by-day schedule so you know what to expect.
- Materials sourced from reputable suppliers (Builder's Merchant, Travis Perkins, etc.)
- All materials meet or exceed British Standards (BS EN 520, BS 1230)
- Delivery timed to minimise on-site storage
The Work. Done Right
Our CSCS-registered tradesmen arrive on time, every day, until the job is complete. We work to NHBC tolerance standards: walls flat to within 3mm over 2 metres, corners square to within 5mm over 500mm, and every surface ready for tiling, painting, or cabinetry without filler or sanding.
- CSCS cards checked, NVQ-qualified tradesmen only
- Electrical fittings removed before plastering (never plastered around)
- Daily progress updates via text or phone
- Site left clean and safe at the end of each day
Your Inspection & Approval
You pay nothing until you have inspected the work and you are satisfied. We walk you through the finished job, explain what was done, and show you the quality checkpoints. If anything is not right, we fix it. immediately, at our cost, with no argument.
- Straight edge and level check on every wall and ceiling
- Corner squareness verified with carpenter's square
- Surface finish inspected for trowel marks, hollows, or blemishes
- Any issues noted and rectified before payment
10-Year Guarantee & Aftercare
Once you are happy and payment is made, your 10-year insurance-backed guarantee is activated. If anything goes wrong due to workmanship or materials within 10 years, we come back and fix it. no charge, no fuss.
- Insurance-backed guarantee certificate provided
- 24-hour response for guarantee claims
- Annual check-in available for commercial clients
Payment. No Money Up Front
We do not ask for a deposit. We do not ask for "materials money." We do the work, you inspect it, and you pay only when you are satisfied. Because we have seen what happens when contractors take money and run.
What If You're Not Happy?
It rarely happens. But if it does, here is exactly what we do. no confrontation, no legal battles, no "we'll come back next week."
Call, text, or email. We respond within 24 hours. No forms to fill in, no hoops to jump through.
We visit within 48 hours, assess the issue with you present, and agree the rectification plan.
Rectification work begins within 5 working days. At our cost. No charge to you. Ever.
The same inspection process applies. You approve the rectification before the job is closed.
If we cannot rectify the issue to your satisfaction, you do not pay. Full stop.
Typical Timelines
Every job is different, but here are rough guides to help you plan:
| Service | Small Job | Medium Job | Large Job |
|---|---|---|---|
| Dry Lining (walls) | 1–2 days (1 room) | 3–5 days (3–4 rooms) | 1–2 weeks (whole house) |
| Plastering (skim) | 1 day (2–3 rooms) | 2–3 days (whole floor) | 4–7 days (whole house) |
| Metal Stud Partitioning | 1–2 days (single wall) | 3–4 days (office layout) | 1–2 weeks (multi-room fit-out) |
| Suspended / MF Ceilings | 1–2 days (single room) | 3–5 days (office suite) | 1–2 weeks (retail / warehouse) |
| Floor Screeding | 1 day (single room) | 2–3 days (multiple rooms) | 3–5 days (large commercial) |
* Drying times for plaster and screed are additional and depend on ventilation, temperature, and thickness. We always advise on drying times before decoration.
Frequently Asked Questions
Do you really not take any money up front?
Correct. We do not ask for deposits, materials advances, or stage payments. We complete the work, you inspect it, and you pay only when you are satisfied. For very large commercial projects, we may agree staged payments by milestone, but this is always discussed and agreed in writing beforehand.
What happens if you find unexpected problems mid-job?
We stop work, explain the issue, and give you a written quote for the additional work before proceeding. No surprise charges, ever. Common unexpected issues include: asbestos discovery, structural timber rot, or hidden pipework that needs rerouting.
Do I need to move out during the work?
Usually not. For dry lining and plastering, we work room by room and can often section off the work area with dust sheets and zip doors. For larger projects or floor screeding, we will advise if temporary relocation is recommended. We always aim to minimise disruption.
How do I know the materials are what you say they are?
We show you the materials on delivery and provide packaging labels or data sheets on request. We use only reputable brands: British Gypsum, Knauf, K Rend, Weber, Celotex, Kingspan, Armstrong, and others. All materials conform to British Standards and are sourced from established builders' merchants.
What if I'm not available to inspect the work?
We can arrange inspection at a time that suits you, including evenings and weekends. For commercial clients, we can also provide photo and video documentation of the completed work for remote approval. We do not pressure you to approve quickly. take the time you need.
Do you remove the old plaster or boards?
Yes, if the quote includes removal and disposal. We handle all waste removal responsibly, using licensed waste carriers. We leave the site clean and ready for the next trade or for you to decorate.
How soon can you start?
Typically 1–2 weeks from quote acceptance for standard jobs. For urgent work, we will do our best to accommodate. For large commercial projects, lead times may be longer depending on material availability. We always confirm a start date in writing.
Is your guarantee really insurance-backed?
Yes. Our 10-year guarantee is backed by an independent insurance policy. This means that even if our company ceased trading, you would still be able to make a claim and have the work rectified. You receive a guarantee certificate with the insurance details and claim process.
Ready to Get Started?
Book a free site survey. Get a fixed-price quote. No obligation, no pressure, no money up front.