TL;DR
Every job we complete comes with a 10-year guarantee backed by independent insurance. This covers defects in workmanship and materials. If something fails, we repair it free of charge. If our company ever ceased trading, the insurance policy still pays for rectification work by another contractor.
- Coverage: Workmanship and material defects for 10 years from completion
- Cost to you: Zero. No excess, no call-out fee, no labour charge
- Response time: We respond within 24 hours, inspect within 48 hours
- Backing: Independent insurance policy. not just a promise
- Transferable: Passes to new property owners if you sell
What Is Covered
Workmanship Defects
Cracking, delamination, blown plaster, loose boards, sagging ceilings, poorly fitted joints, or any failure attributable to our installation technique.
Material Defects
Failure of the materials we supplied and installed: plasterboard, insulation, jointing compounds, beads, fixings, render systems, and ceiling tiles.
Damp & Moisture Ingress
Where our dry lining or tanking system fails to prevent moisture ingress in the area we treated (subject to correct building maintenance by the owner).
Fire Stopping & Safety
Failure of intumescent seals, fire-rated boards, or passive fire protection systems we installed, where this compromises the specified fire rating.
Insulation Performance
Where installed insulation fails to achieve the U-value specified in our quote due to installation error (e.g., thermal bridging, gaps, compression).
Acoustic Performance
Where partitioning or ceiling systems fail to achieve the specified dB reduction or NRC rating due to installation gaps or missing seals.
What Is Not Covered
We are transparent about the limits. This protects both of us.
Cracking caused by building settlement, subsidence, or structural movement beyond normal tolerances.
Damage caused by other trades, occupants, or external factors (impact, water leaks from other sources, etc.).
Issues arising from modifications or repairs carried out by others after our work was completed.
Surface wear, scuffs, or minor cosmetic damage from normal use, cleaning, or decoration.
Issues caused by conditions present before our work began (e.g., existing damp, asbestos, rot) that we documented and advised on.
Indirect losses such as lost rent, business interruption, or decoration costs beyond the rectification work itself.
How to Make a Claim
No forms. No hoops. No waiting on hold for an hour. Just tell us what happened and we'll sort it.
Call, text, or email. We respond within 24 hours. Quote your guarantee number (on your certificate).
We visit within 48 hours to assess the issue, photograph it, and confirm it falls under guarantee.
Work begins within 5 working days. At our cost. We match the original specification or improve it.
You inspect the rectification work. Once approved, the guarantee on that element resets to 10 years from the rectification date.
If we dispute whether the issue is covered, we jointly appoint an independent surveyor. Their decision is binding. We pay for the surveyor if they rule in your favour.
Why "Insurance-Backed" Matters
Not Just a Promise. a Policy
Many contractors offer "guarantees" that are just words. If they go out of business, your guarantee is worthless. Ours is backed by an independent insurance underwriter.
This means:
- If we cease trading, the insurer pays another contractor to rectify the defect
- You receive a certificate with the policy number and underwriter details
- The policy is held in trust, separate from our business finances
- Claims are handled by the insurer's appointed loss adjusters, not us
- Guarantee number and date of issue
- Property address and scope of works
- Insurance policy number and underwriter name
- Claim contact details (phone and email)
- Terms and conditions summary
- Transfer instructions for new owners
Guarantee underwritten by [Insurance Provider Name]. a leading UK construction insurance specialist.
Policy details provided on completion. Provider name to be confirmed pending final insurance agreement.
Commercial Project Guarantees
For commercial clients, we offer enhanced guarantee packages:
| Package | Coverage | Response Time | Annual Inspection |
|---|---|---|---|
| Standard | 10 years, workmanship + materials | 48 hours | Not included |
| Enhanced | 12 years, + consequential loss cover | 24 hours | Included (year 3 and 6) |
| Premium | 15 years, + full building fabric | Same day | Annual (every year) |
Enhanced and Premium packages available on request for projects over £25,000. Contact us for a bespoke quote.
Guarantee FAQ
Is the guarantee really free?
Yes. The guarantee is included in every quote at no extra charge. There is no excess, no call-out fee, and no labour charge for covered claims.
What if I sell my house?
The guarantee is transferable to the new owner. Simply provide them with the guarantee certificate and notify us of the change of ownership. The remaining term continues uninterrupted.
Does the guarantee cover DIY rectification?
No. If you or another contractor attempt to fix the defect before we inspect it, this may void the guarantee for that element. Always contact us first.
How do I know the insurance is real?
You receive a guarantee certificate with the insurance policy number, underwriter name, and their contact details. You can call the underwriter directly to verify the policy exists and is in force.
What if you go out of business?
This is exactly why the insurance backing matters. If we cease trading, the insurer appoints another contractor to carry out rectification work. You deal directly with the insurer, not with us.
Does the guarantee cover decoration costs?
Our guarantee covers the rectification of the defect itself (e.g., re-plastering, re-boarding). It does not cover re-decorating, re-tiling, or replacing carpets or furniture moved during rectification. We do our best to minimise disruption, but we recommend you factor decoration costs into your contingency.
Can I get a longer guarantee?
For commercial projects, we offer Enhanced (12-year) and Premium (15-year) packages. For residential work, the standard 10-year guarantee aligns with NHBC and industry standards. We do not offer extensions on residential guarantees as this would require a fundamentally different insurance structure.
Work With a Contractor Who Stands Behind Their Work
Get a free quote with a 10-year insurance-backed guarantee included. No extra cost. No small print. Just confidence.